Frequently asked questions

• How to connect in ADSL
  • Connect your modem as described in its operating instructions
  • Follow the setup instructions
  • Enter the I-net parameters: Vpi = 8, Vci = 35, protocol = PPPoE LLC
  • Enter your username (username and password)
  • Save
  • We advise you to secure the WiFi connection of your modem
  • In case of difficulty, contact the hotline at 050040 (free)
• Problem of connection in ADSL, following a change of login?
  • If you have just changed your login, please contact the hotline to reconfigure your box to 050040 (free).
• How to reload my account with a prepaid INET card
  • Open your usual Internet browser (Internet Explorer, Mozilla, Chrome, Safari.)
    If your account needs to be reloaded, the reload page will automatically appear
  • Choose pre-paid card reload mode
  • Enter your usernames, then the reload code on the reload card
• How to connect to an INET MOBILE Hotspot
  • Make sure your WiFi connection is operational.
  • Ensure that there is an I-net WiFi hotspot in the list of available wireless networks.
  • Connect to the INET WiFi network
  • Open your browser and the login page will appear.
  • Follow the instructions to either create your account or reload
  • Warning: Keep your login (user code and password)
• How to view my account
  • From the INET homepage: www.inet.nc
  • Click the account button
  • Enter your login and click on next
  • You have access to your account, time remaining, a list of your recharges, details of your connections and the possibility to change your password.
  • You can report any changes to our services by sending an e-mail to: info@inet.nc
• I can not connect to ADSL in my home
  • Has my telephone line been connected to ADSL by OPT?
  • Is my modem connected?
  • Has my modem been set?
  • Is my I-net account recharged?
  • Do I have an ADSL filter on each telephone jack used?
  • Did I pay for my phone subscription to OPT?
  • Contact technical service at 050040 (free of charge).
• I can not connect to an INET MOBILE hotspot
  • Am I properly connected to an INET MOBILE hotspot?
  • Is the connection signal sufficient?
  • Is my device’s WiFi enabled?
  • Contact technical service at 050040 (free of charge)
• I am connected to an INET MOBILE terminal but can not connect
  • Is my account balance is positive?
  • Are my logins are the right ones?
  • Contact technical service at 050040
• Where to buy a prepaid recharge card?
  • Prepaid recharge cards are on sale in virtually every tobacconist in the Territory. https://www.inet.nc/en/resellers/
• Various advice
  • Keep your logins
  • Prepaid refill codes consist of numbers and letters. The letters are always in lowercase
  • Consider securing your modem’s WiFi network
  • Connect an ADSl filter to each telephone jack used
  • After a power outage, it may be necessary to restart the modem
  •  In case of prolonged absence, be sure to disconnect your modem from the mains and the telephone jack
  • Do not leave your modem on the floor
• Hotline
  • The Hotline is at your disposal from Monday to Friday from 7:30 am to 6:00 pm and on Saturday from 8am to noon
  • The hotline is FREE
  • Phone : 05 00 40
• Commercial service
  • The sales department is open from Monday to Thursday from 8 am to 5 pm, Fridays from 8 am to 4:30 pm and Saturdays from 8 am to 11:30 am
  • Located in the city center – Can’L at 34 rue Gallieni
  • Téléphone : 25 34 36 or info@inet.nc
• What is an INET certified dealer?
  • An certified dealer is a merchant who can register your Optimo subscription application to obtain an ADSL line at your home.
  • You need a piece of identification and your fixed phone number
  • The signatory of this application must be the holder of the fixed line
• What is an OPTIMO subscription?
  • An Optimo subscription is a subscription to the ADSL service of the OPT. You are charged by the OPT monthly on your phone bill.
  • This subscription is for a minimum period of 6 months.
  • This subscription may take a few days depending on where your home is located.